Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at usmanshafiqueunbox@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at usmanshafiqueunbox@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Here is a professionally written Return & Refund Policy for FiveStarCloth and Designers, specifically for international customers:

🌍 International Return & Refund Policy – FiveStarCloth and Designers

At FiveStarCloth and Designers, we value our international customers and strive to provide the best shopping experience. Please read our return and refund policy carefully before placing your order.

📦 Lost or Damaged Parcels

  • In the unfortunate event that your parcel is lost or significantly damaged during shipping, FiveStarCloth and Designers will compensate up to a maximum of USD $80.

  • Claims must be submitted within 7 days of the expected delivery date, along with supporting photo/video evidence and the shipment tracking details.

📐 Size Issues or Minor Damage

  • If the received item has a size issue or minor damage (e.g., loose thread, button issue, etc.), the customer must notify us within 3 days of receiving the item.

  • In such cases, return shipping charges will be borne by the customer.

  • Refund or exchange requests will only be processed once the returned item is received and inspected by our team.

🔄 Non-Refundable Situations

  • Custom-stitched, altered, or used items are non-refundable.

  • Minor color differences due to lighting or screen resolution are not considered valid reasons for return.

💳 Refund Method

  • Approved refunds (up to $80) will be processed via bank transfer, PayPal,